How can I check on my orders? Can I track the package? | top
You can view all of your orders, past and present, by going to My Account. This page displays your Order Status and Order History. Alternatively, you can contact our customer service department by filling out the form on the Contact Us page.

How long will it take to receive my order? | top
We make every attempt to get your order shipped to you as soon as possible. Please keep in mind that there are a few reasons that may prevent your order from making its way on to a FedEx or UPS truck immediately. It takes us some time to pull your order together, and get it to our merchants where it is packed and labeled. The time between when you place the order and when it is pulled and packed can vary from a couple of hours to a couple of days, depending upon order volume. If any items are temporarily unavailable (but due in within a few days), we may hold your order in our warehouse and wait for the outstanding items to arrive. Our customer service department will contact you if this occurs.

IMPORTANT: We attempt to ship wines at the beginning of each week in order to get shipments to you before the weekend. This is because we have no control over the temperature conditions at our freight carriers' warehouses. The result may be a delay in your shipment. Please understand that this policy is due to our commitment to ensuring your order arrives in perfect condition.

NOTE: If you have selected a specific shipping method such as 2-Day Air shipping, your order may not necessarily arrive two days later. It will, however, be sent via 2-Day Air service with our carrier (generally FedEx or UPS). It is extremely important to evaluate the time your order spends in transit, where we have no control over the environmental conditions.

Why can't I log in? | top
Are you sure that you registered with us? Registration on our site will cause us to automatically email you a confirmation of your registration.

You may have the incorrect username and password. Please double check and try again. If you've forgotten your username or password, please click here to request this information. Another common cause of log-in problems is an upper case/lower case mismatch. Your username and password are case sensitive. Be sure you type them in with exactly the same combination of upper and lower case characters as you did when you initially entered them.

If you continue to have problems, please fill out the form on the Contact Us page so we may help you sign on successfully.

Why do I have to create an account to order wine? | top
Creating an account allows us to save information about you and your orders so that we can give you the best possible service. Once you have created an account we can:
~ Easily fill in your billing and shipping information when you place an order.
~ Maintain a history of your previous purchases for your review.
~ Keep an address book with your shipping destinations to make gift giving easy.

If you are concerned about privacy, we do not make our customer list available to outside parties, and we do not share any information about you with any outside party. For more information, please see our Privacy Policy.

Is it safe to use my credit card? | top
Yes. We use the latest encryption technology and guarantee that each purchase you make is protected and safe.   During the check out process you do have the ability to place the order and then call us to process the credit card.  This way you give us your credit card information over the phone.

What is your privacy policy? | top
A Wine Store is committed to respecting and protecting your privacy. We strive to make our site a safe environment for anyone who visits and purchases wine. We are committed to providing you the best possible online service and experience as well as the finest selection of wine. Please read our Privacy Policy for full details.

Do I have to order online? | top
NO.  We strive to make the experience of ordering fine wine online as safe and as easy as possible. Please feel free to call us to place your order.  1-888-545-WINE(9463) If you have questions about this process please fill out the form on the Contact Us page

What are my payment options? | top
We accept Visa, MasterCard and American Express.

Can you ship alcoholic beverages to my state? | top
Where we can ship to varies according to which A Wine Store you are purchasing from. Please go to our Shipping section for a list of the states that each store cannot ship to.

What are my shipping options? | top
All of our shipping-related information can be found in our Shipping section.

Can I cancel or modify an order after it has been submitted? | top
You may cancel an order up until your credit card is processed. As long as your credit card has not yet been charged, you can cancel your order by filling out the form on the Contact Us page. Please include your name, email address, order number (if available) the products you want to cancel, and all other information that could help us locate the order rapidly.

Can I return a product? | top
Unfortunately, you cannot return wine that you have purchased. By law, we are only allowed to accept returns of alcoholic beverages if they were purchased in error. Your enthusiastic endorsement of our company is the most important thing to us. We deliver high-quality products, reliable shipping that gets to you as quickly as possible, and exceptional customer service. If you are not satisfied with your order for any reason, please contact us right away. We will do all that we can to make things right. Please email before sending a return so that we can expect it. You can reach us by filling out the form on the Contact Us page.

How do I know if you have received my order? | top
After you place an order, you should see a Receipt page with an order number. You should also receive a confirmation via email. On the My Account page you will see the order in the Order Status box.

How long will it take for me to receive my order? | top
It depends on a variety of factors such as what you order, which store you order from, where the shipping address is located, when you place your order and what shipping method you select. Please note that shipping methods like 2-Day Air do not guarantee that your order will arrive within two days. If you select 2-Day Air for example, it should not take more than two days between the time that the carrier picks up the package from our location and when it arrives at your address. However, we need a small amount of time to carefully verify, pull and package the order for you. Above all, the safety of your wine is our most important concern. For this reason, we attempt to ship wine at the beginning of each week in order to get shipments to you before the weekend. This is because we have no control over the temperature conditions at our freight carriers' warehouses. The result may be that your shipment doesn't go out the day that you place an order.

How soon is my wine shipped after I order it? | top
It's important to understand that during business hours, your orders are immediately packaged and scheduled for delivery, but may be delayed until ideal conditions for shipment arise. We strongly discourage you from selecting Ground Service as your shipping method unless you live on the same coast as the store you ordered your wine from. During the winter and summer months, weather conditions (temperature) and longer delivery times can often result in the spoilage of your order. It doesn't make sense to invest in fine wines and then take the chance of ruining them due environmental factors during transit. Faster and safer delivery generally isn't much more expensive. We don't make an additional profit on accelerated delivery.

Can I place a gift order or buy a gift certificate? | top
We gladly accept gift orders, although we do not currently offer gift wrapping. You can specify a message to include on the packing receipt by filling in the appropriate field towards the end of our order form. The packing receipt will not display the price of the order. At this time we do not offer gift certificates but they are coming soon. Sign up for our Email Updates to be notified when products such as gift certificates, clothing and gift baskets are added to our site.

How do I contact A Wine Store? | top
Use one of the ways listed below.
Go to the Contact Us page and fill out the form.
Phone: (206) 303-9311
Fax: (206) 230-5717

Can I obtain wines or other products that are not listed on your website? | top
Yes. Email or call if you're looking for something specific. Give us the vintage and the price you're willing to pay and we'll see what we can do. We enjoy the challenge of locating extremely rare and highly allocated wines. Please note that in the instances of older vintages and fine and rare wines, availability in many cases is extremely limited. We will do our best to fill your order but can not be held responsible if an item is unobtainable at that time.

How do I change, update or correct personal information? | top
Whenever you want to change any information in your account, simply go to My Account. Here you can change or update your email address, username, password, billing and shipping addresses, and payment options.